cancellation policy

Cancellation policy

This cancellation policy、Our application "anydeli" (hereinafter referred to as "this application")。) About orders placed by users、It stipulates the handling in case of cancellation。
The user、At the same time as the conclusion of the anydeli Terms of Service、You agree to the terms of this Cancellation Policy。

Article 1 (when cancellation is possible)

1 If the [Store status] column on this application is "Before receiving an order"、The user、Cancellation is possible from this application。On the other hand、If the [Store Status] column on this application is "After receiving an order"、User cannot cancel。

2 When the user cancels the order according to the previous paragraph、If the order is paid in cash、I will not charge you separately。On the other hand、The above order is credit card or electronic money payment (PayPay、LINE Pay、Rakuten Pay、In the case of Mel Pay etc.)、Refund procedures shall be carried out in accordance with the procedures established by the credit sales company or the electronic money settlement agency.。

 

Article 2 (If you want to change the ordered product)

When the [Store status] column on this application is "After receiving an order"、If the user wants to change the product、The user will contact the store where the order is placed directly.。In this case、The user、Please note that it may not be possible to change the product depending on the situation of the store where you ordered.。

 

Article 3 (Change of receiving method)

It is not possible to change each receiving method from takeout to delivery or from delivery to takeout when the [Store status] column on this application is "after receiving an order".。

 

Article 4 (Cancellation due to circumstances not attributable to the user)

If any of the following items apply、Orders shall be treated as canceled、For users who place an order by cash payment on this application、Refund procedure shall be performed based on the points at which another dish can be ordered.、Credit card or electronic money payment (PayPay、LINEPay、Rakuten Pay、For users who placed an order by Mel Pay etc.)、Refund procedures shall be carried out in accordance with the procedures established by the credit sales company or the electronic money settlement agency.。

⑴ If the product ordered by this application does not arrive (however)、Except as provided in Article 6。

⑵ When there is a shortage of delivered products

⑶ When all or part of the product is different from what you ordered

⑷ If there is a problem with the quality of the delivered food

⑸ When delivered 50 minutes or more later than the scheduled delivery time

 

Article 5 (Cancellation due to the circumstances of the store where the order was placed)

Circumstances of the store to which the order is placed (when delivery is difficult due to store congestion)、If the order is canceled due to out of materials etc.)、For users、The procedure stipulated in Article 1, Paragraph 2 shall be carried out.。

 

Article 6 (Cancellation if the user cannot be contacted)

The delivery person、When the ordering address provided by the user cannot be reached or the delivery cannot be made due to the absence of the user at the time of delivery.、For users、You will be contacted twice by phone or email。If there is no response from the user within 10 minutes after making the second call or sending an email、Treated as cancellation due to user's convenience、The user、You will be responsible for the full amount of this order。

 

Article 7 (Language)

This cancellation policy is based on the one created in Japanese.。Even if a foreign language translation of this cancellation policy is created、If there is a contradiction or difference in meaning or intent between the foreign language translation and the original Japanese、Japanese original has priority。

 

 

2021Established on February 1st

 

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(2020年12月現在のデリバリ範囲)

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